Toyota Motor Corporation (Toyota) and Nishi-Nippon Railroad Co., Ltd. (Nishitetsu) will begin full-scale operation on November 28 of the Toyota-developed multi-modal mobility service “my route” for smartphones, which will be launched in Fukuoka City and Kitakyushu City in collaboration with service providers in the areas of traffic, shopping, and event information. The project will also be expanded to include the Kyushu Railway Company (JR Kyushu).

Toyota and Nishitetsu began trials of my route in Fukuoka City from November 1, 2018, through which they aimed to verify the viability of multi-modal mobility services, understand areas for improvement, and provide more convenient services for residents and tourists. With the app downloaded about 30,000 times during the one-year trial period, and about 80% of survey respondents saying they were “satisfied” after using it, the service proved to be popular and commercially viable. For this reason, as the service begins full-scale operation, service areas have been expanded from Fukuoka City, where the trials were conducted, to now include Kitakyushu City.

As my route moves to full-scale operation, service convenience is being dramatically improved in a number of ways, including expanding choice of electronic payment methods with support for Toyota Wallet, connectivity with Toyota's car-sharing service with support for Toyota Share, and Chinese (traditional and simplified) and Korean languages planned in addition to the current Japanese and English.

In Fukuoka City, as a collaboration with Nishitetsu and JR Kyushu, a digital ticketing service is planned for the Fukuoka Tourist City Pass for foreign tourists in Fukuoka City, jointly provided by Fukuoka City, Nishitetsu, JR Kyushu, and Showa Bus, in addition to a One-day Pass already sold for Nishitetsu Bus and Nishitetsu Train in Fukuoka City. In Kitakyushu City, a One-day Pass provided by Nishitetsu Bus Kitakyushu will also be offered for sale. The convenience of non-public transport options will also be improved with a planned collaboration with Daiichi Koutsu Sangyo Co., Ltd.'s Motaku taxi booking service.

Collaborations with Shinkansen (bullet train) and highway bus will also provide support for long distance travel, with Fukuoka City and Kitakyushu City being the starting point or destination. Specifically, services offered will be gradually expanded with links to JR Kyushu Net Yoyaku, an online ticket booking service for the Kyushu Shinkansen operated by JR Kyushu and highwaybus.com, a booking and payment site for reserved-seating highway buses operated by Keio Dentetsu Bus Co., Ltd.

Going forward, my route will become even more convenient through collaborations with Fukuoka City, Kitakyushu City, and other businesses in addition to the core partnership of Toyota, Nishitetsu, and JR Kyushu.

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Toyota and Nishitetsu to begin full-scale operation of Multi-modal Mobility Service “my route”
Modified on Wednesday 27th November 2019
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Toyota and Nishitetsu to begin full-scale operation of Multi-modal Mobility Service “my route”